As an administrator for your Organization you will have the ability to approve a refund or deny a refund request for an event based on your organizations refund policy.
All paid in full refunds can and should be handled directly through your website rather than the merchant provider. Installment plan refunds with 1 Event 1 Participant with no buyouts of Work Duty or Fundraisers or Fundraiser Purchase need to be done on the website and in your Stripe account. On the website so it will trigger several very important steps that need to happen to keep your data as clean as possible and in Stripe so the refund is processed to their credit card. All other Installment Refunds are handled differently. Please contact us at support@engagesports.com.
Website Refund:
Steps to process a non requested refund:
log in
go into the dashboard
select Accounts/search
look up the parent by first, last name or email
select view order for the one you want to refund
select "refund"
make any changes necessary to the amount to be refunded (make sure refund amount reflects only paid invoices)
special notes will be offered for you to follow based on important factors around the particular registration you are refunding
add a note, **it is required
submit
If all invoices have not been paid and the Subscription is still active you will need to adjust the amount to be refunded to reflect only the paid invoices. Once the refund has been processed the customer will be removed from the Subscription and no additional invoices will be generated by the Merchant Provider.
Stripe Refund:
**IMPORTANT - ONLY USE STRIPE TO REFUND ORDERS FOR:
REFUNDS OF INSTALLMENT PLANS
ADD ON ITEMS (E.G. BUYOUTS, UNIFORMS ETC)
To Process a Refund in Stripe follow these steps:
Log in
Search customer (upper right)
Locate payment in list and hover to see "refund"
In the pop up select "Full or Partial Refund"
Add refunded amount for partial refund only
Click Refund
*IMPORTANT - Each invoice paid will need to be refunded separately to give a full refund.
Once a Customer is refunded make sure to remove them from the Subscription so invoices are no longer generated and payments attempted.
Remove a Customer from a Subscription: