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Process a Refund through Stripe
Process a Refund through Stripe
Rich Campbell avatar
Written by Rich Campbell
Updated over a week ago

**IMPORTANT - ONLY USE STRIPE TO REFUND ORDERS FOR:

  1. REFUNDS OF INSTALLMENT PLANS

  2. ADD ON ITEMS (E.G. BUYOUTS, UNIFORMS ETC)

To Process a Refund in Stripe follow these steps:

  • Log in

  • Search customer (upper right)

  • Locate payment in list and hover to see "refund"

  • In the pop up select "Full or Partial Refund"

  • Add refunded amount for partial refund only

  • Click Refund

*IMPORTANT - Each invoice paid will need to be refunded separately to give a full refund.

Once a Customer is refunded make sure to remove them from the Subscription so invoices are no longer generated and payments attempted.

Remove a Customer from a Subscription:

https://engagesports.zendesk.com/hc/en-us/articles/203512375-Remove-Customer-from-a-Subscription-

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