log in

go into the dashboard

select Accounts/search

look up the parent by first, last name or email

select view order

find the one you want to refund

select "refund" - you may need to click

to expand order to see refund button

make any changes to the amount to be refunded

***Make sure the "Keep Registration" checkbox is checked

Make sure the refund online box is checked

special notes will be offered for you to follow based on important factors around the particular registration you are refunding

add a note, **it is required

submit