Steps to process a $0 refund:
log in
go into the dashboard
select Accounts/search
look up the parent by first, last name or email
select view order
find the one you want to refund
select "refund" - you may need to click arrow to the left of the order id
to expand order to see refund button
make the refund amount $0
made sure the refund online box is not checked
special notes will be offered for you to follow based on important factors around the particular registration you are refunding
add a note, **it is required
submit
*Processing a $0 refund will remove a participant from their registered event.
**If your organization uses work duty and a shift is associated with this order you will need to manually remove them from the scheduled shift.