If you choose to take another form of payment (cash or check) to get a customer with unpaid/failed payments paid in full you will need to follow a series of steps.

Follow these links in this order to get all your customers updated:

Look up failed installment Payments:

https://engagesports.zendesk.com/hc/en-us/articles/203511485-Look-up-Failed-Installment-Payments

Remove a Customer from a Subscription:

https://engagesports.zendesk.com/hc/en-us/articles/203512375-Remove-Customer-from-a-Subscription-

Remove a Customer from Delinquent List:

https://engagesports.zendesk.com/hc/en-us/articles/203511675-Remove-Customer-from-Delinquent-List